---
title: I can't log in, help!
description: "You might not be able to log in for one of several reasons: Which browser are you using?  Our platform is compatible with most browsers, but sometimes users get bumped out if they are not using a more"
---

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# I can't log in, help!

You might not be able to log in for one of several reasons:

**Which browser are you using?** 

Our platform is compatible with most browsers, but sometimes users get bumped out if they are not using a more modern one such as **Chrome or Firefox**. Try switching your browser and seeing if that does the trick!

**Have you cleared your browsing history and cache recently?**

You can learn how to do that [here](https://info.boardvitals.com/knowledge/how?hsLang=en).

**Do you have a stable internet connection?** 

Our platform functions best when users have a stable internet connection. Being 'kicked off' the site is usually the result of an inconsistent Wi-Fi connection. If the Wi-Fi is misbehaving, an ethernet cable should keep your connection stable and allow you to navigate the site without issue.

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