1. Help Center
  2. Frequently Asked Questions

I can't log in, help!

You might not be able to log in for one of several reasons:

Which browser are you using? 

Our platform is compatible with most browsers, but sometimes users get bumped out if they are not using a more modern one such as Chrome or Firefox. Try switching your browser and seeing if that does the trick!

Have you cleared your browsing history and cache recently?

You can learn how to do that here.

Do you have a stable internet connection? 

Our platform functions best when users have a stable internet connection. Being 'kicked off' the site is usually the result of an inconsistent Wi-Fi connection. If the Wi-Fi is misbehaving, an ethernet cable should keep your connection stable and allow you to navigate the site without issue.

Have you forgotten your password?

If so, click Forgot your password? and instructions for resetting it will be sent to your email.