I ordered the CME Pro Plus package with a gift card. How does it work?

We offer two types of gift cards with CME Pro Plus: Amazon and VISA Prepaid Cards. You can select the type you would like at checkout. A member of our customer service team will reach out to you via email within 1 business day to confirm your purchase. 

Amazon gift cards arrive within 7-10 business days of your confirmed purchase. Amazon gift cards will be delivered via email.

The email with your gift card will come directly from Amazon.

Visa Prepaid Cards arrive within 2-3 weeks of your confirmed purchase and are delivered in the mail by the USPS. These gift cards cannot be mailed to PO Boxes or addresses outside of the United States. 

Okay, so why does it take so long?

Good question! We do this as a precautionary measure to help prevent fraudulent purchases.

It's been longer than the time you specified. I still don't have my gift card. What should I do?

If you requested an Amazon gift card, please check your spam folder, as they sometimes get caught there. If you ordered a Visa Prepaid Card, please check your mail carefully. The Visa Prepaid Card will arrive in a blank white envelope with your address and the return address only. If you have done these things, and still don't have your gift card, please contact our support team at support@boardvitals.com for further assistance.